Learn more about the differences between the two pricing options available on DoJiggy.io.
DoJiggy is powered by fees collected through credit and debit card transactions (there is no charge for cash or check donations). Every Experience run on DoJiggy is subject to two types of fees:
1. The platform fee – paid to DoJiggy
- DoJiggy.io doesn’t require a paid subscription. It’s free to get started, and your organization (or its donors) will only have to pay the DoJiggy fee when you have an active Experience that is raising money.
2. The credit card processing fee – paid to Stripe
- All Experiences collect online payments by debit and credit card. All credit card processing is performed by Stripe, not DoJiggy. Like every payment processor, Stripe charges its own fee for processing payments.
The payment processing fee is established between Stripe and the organization running the Experience; we are not involved in that fee or the determination of it. As such, DoJiggy fees are separate and do not include payment processing fees.
Find out more about how payment processing fees work in this article: What are the credit card processing fees?
Options for covering fees
We offer two options for covering fees: free pricing or percent pricing. Discover the differences between these pricing models below.
Free Pricing
Free pricing allows organizations to keep nearly 100% of the funds raised. You won’t need to budget for the cost of using our platform, and there are no hidden costs or subscription fees. It allows donors to chip in and cover the cost of fundraising on your organization’s behalf, thereby maximizing donation amounts for your cause.
1. Platform fee
The free pricing model covers the platform fee by providing donors with the option to leave a tip during checkout. This tip is optional for donors; they can opt out of leaving a tip on their donation if they choose. All tip money goes to DoJiggy and is therefore separate from the donation amount that the organization receives. If no donor leaves a tip, there are still no platform fees charged to the Experience.
Tip Message
Here is what the tip message looks like:
Donors can choose a tip amount from the tip slide bar, or, enter a custom amount.
The platform fee for the free pricing model works a bit differently for raffles and sweepstakes versus other Experiences:
- Raffles and Sweepstakes – If donors choose to leave a tip on the Experience, they will receive bonus entries into the drawing for doing so.
- Bonus Entries Message:
- Other Experiences – For Athons, Ticketing, Stores/sales, and Crowdfunding experiences, donors will still have the option to leave a tip to cover the platform cost. Donors do not receive anything extra for leaving a tip.
Free pricing is an attractive choice for most organizers because it allows the organization to keep more of the funds raised.
2. Credit card processing fee – With free pricing, the Stripe fee will automatically come out of the amount raised by the organization. In other words, the organization covers the Stripe fee on each donation by having it deducted from the donation funds. There is no option to have the donor cover the Stripe fee with the free pricing model, as we do not want to overburden donors with multiple up-sell requests.
Please note: Free pricing is not available with Experiences that include Auctions.
Percent Pricing
Percent pricing is an alternative to the free pricing model. It is ideal for organizations with a corporate sponsor or those who prefer not to have their donors prompted for tips during checkout.
With the percent pricing model, the platform fees can be paid for by the organization running the Experience, the donors, or both (by allowing the donor to opt into paying the fees).
1. Platform fee – With the percent pricing model, the platform fee will vary depending on your Experience type.
- A 4.9% fee will be applied to each transaction made through Simple Stores, Crowdfunding, Events/Ticketing, and Auctions Experiences.
- A 7.9% fee will be applied to Raffles, Sweepstakes, and Athons. When your organization selects All in One fundraising (mixing the type of Experience – i.e., Crowdfunding and Auction – into one website), the platform fee is always 7.9%.
- A 1.9% fee will be applied to Donations pages.
You can choose to cover this fee by:
- Automatically deduct the fee from the funds raised
- Automatically add the fee to each donor’s donation
- Ask donors during checkout if they will pay the fee
2. Credit card processing fee – This is the standard fee for credit card processing charged by Stripe. With the percent plan, you can pay the processing fee or require donors to pay it.
Who Pays the Fees?
Find out more on how to pass fees to your donors (sometimes called fee recovery), depending on the type of pricing plan you select for your fundraiser. Can I have donors pay the payment processing and platform fees?