Learn everything you need to know about using Stripe, the designated credit card processor for DoJiggy.io. Below, you’ll find answers to some of the most commonly asked questions about credit card transactions.
What is Stripe?
Stripe is the credit card processor through which all credit card transactions on DoJiggy.io are conducted. Stripe is a trusted PCI Level 1 processor that transacts billions of dollars every year for some of the world’s largest companies.
Getting Started with Stripe
Under the left menu, go to Payment Processing (under Settings). Here you can sign up for or link a Stripe account.
How much does Stripe charge?
Stripe charges a fee for the processing of payments. Find information about Stripe’s processing fees via the links below.
How much are the credit card processing fees?
Who receives the credit card processing fees?
What is the “application fee” in my Stripe account?
What is the Stripe discount for nonprofits?
Stripe offers a discounted fee to nonprofit organizations and registered charities in the US and Canada. Nonprofits are generally eligible for a discount of up to 0.7%. To see if you qualify for the discounted rate, you can contact Stripe at nonprofit@stripe.com. Once a discount is negotiated, update the Stripe fee in the Payment Processing section of your account so that the reports generated by DoJiggy will accurately reflect the new Stripe fees.
How do I update credit card processing fees?
I haven’t heard from Stripe about my nonprofit discount
Can I link my own Stripe account?
In addition to creating a new Stripe account for your organization, you can also link an existing Stripe account to your DoJiggy account. This will allow you to receive funds raised on your campaign directly into your bank account. Simply create a new Stripe account or link an existing Stripe account by accessing the Payment Processing menu in your DoJiggy account. (Please note that this account is with Stripe, not DoJiggy. Thus, the terms of this account are negotiated with Stripe, not DoJiggy. When a Stripe account is linked, all payments are processed directly through your Stripe account.)
Who pays the Stripe fees?
If percent pricing is chosen on your campaign, you have the option of passing the credit card processing fees on to the donor. If you select free pricing, your organization will need to pay the Stripe fees.
Learn more about your options for deciding who pays credit card fees below.
Can I pass the credit card fees to my donors?
Are there any limitations with Stripe?
Stripe has its own terms of service. When applying for an account, Stripe will review your information to ensure that your organization is approved according to its terms of service. Stripe also audits the transactions running through your account.
US charities will need to include someone’s SSN on the application, along with the organization’s EIN. Stripe is looking for an Individual who can “exercise significant control” of the organization, as per this article. This does not mean that you are taking on tax liability for the organization, but they do need to verify a representative for the organization.
Additional Stripe Features & Restrictions
Can I limit the geographic areas from which people make donations on my campaign?
Why is my Stripe account in pending status?